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Pension Problems

Try your scheme first, then us.

Problems can arise with pension schemes and if you can’t resolve an issue with your provider we may be able to help.

If you’re not happy with an aspect of your pension scheme, or you think a mistake has been made, it makes sense to take your issue to the scheme administrator first. Administrators run the scheme and will know the rules and how these apply to you. If they can’t resolve the problem to your satisfaction, or you feel they aren’t dealing with it properly, then you can ask us to help you.

Please be aware that before we can help, you must have already tried, in writing, to get your complaint resolved. We will need copies of that correspondence and any other relevant documents. After considering the information you send us, we might also need to contact your scheme or provider. Our pension specialists are highly experienced and will use their knowledge to consider your complaint and try to resolve it. If they don't think this is possible, they will recommend any further action you might want to take. 

For various reasons we can't help you with your problem if:

  • It's work ,not pension related;
  • It relates to State benefits (including State Pension) or investment advice;
  • You want to change the rules of a pension
  • Your complaint has already been dealt by the Pensions Ombudsman or the Financial Ombudsman Service 
  • You have started legal proceedings
  • 60 second guide to retirement planning
  • Who we are
  • Dispute resolution
  • Information and Guidance
  • Lost Pensions
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