Design for People Report
The Pensions Advisory Service (TPAS) and Teamspirit believe that designing for people should be at the forefront of all financial services development. With technology providing unparalleled innovation, we need to foster collective responsibility across the industry, creating more human and engaging connections with those we exist to serve.
As we say at TPAS, it’s vital we “Keep the people in pensions”.
In a world where so many remain under-served and unsure, the TPAS and Teamspirit event shone a spotlight on the very human needs that should drive financial services. Happily, we are not alone in our thinking, and our panellists and “podsters” showcased just what can be achieved when the customer is placed at the heart of products, services, experiences and communications. Their input was an invaluable part of the day and of this report, and we are very grateful for their support.
You can read more in the full Design for People report