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TPAS Chief Executive, Michelle Cracknell, appears on Watchdog

Michelle Cracknell, TPAS's new Chief Executive, appeared on the consumer program Watchdog on 30 October 2013. 

Michelle spoke about the importance of keeping track of your pensions.  Research suggests that one in four people have lost track of a pension pot.  Michelle stressed that whenever you move house, you should tell your pension providers that you have moved.  This will be easier to do if you keep any paperwork to do with your pensions in one place, including anystatements that your pension providers send to you.  If your pension provider stops sending you statements, this may be a sign that they have lost track of you, and it is better if you investigate this sooner rather than later. 

We also recommend that you keep your pay slips if they show that you are paying pension contributions.  If things do go wrong, you may find that you have to prove that you are entitled to a pension.  This will be a lot easier to do if you have kept good records. 

No-one enjoys dealing with paperwork, but if you spend a few minutes today collecting all your pension documents and filing them in a safe place, you may be very pleased that you did so in years to come, particularly if you move house and need to inform all your pension providers.  Make sure that your next of kin know where you keep your papers as they may need them in the event of your death. 

Michelle also explained what you can do if you think you have lost a pension pot.  To start with, you can contact the Pension Tracing Service, or if they are unable to help, you can ring us. 

Full details are on our website here

We also have a booklet called 'Tracing your pension' on the 'publications' page of our website, here

So, to re-cap: 

Michelle's Top Tips for keeping track of your pension pots 

  • Keep all pension paperwork together and safe.
  • Make a note of when you last heard about your pension.  If it's more than a year, check all is okay.
  • Keep your pay slips.
  • Notify all old pension providers if you move.

 If you have any questions about pension tracing, or any other aspect of pension saving, please contact us using one of the following methods. 

  • Call our helpline on 0845 601 2923.
  • Talk to one of our advisors online here.
  • Use our web based enquiry form here
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