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Call: 0800 011 3797


Le Tour de France- back on track

2017 marks the 104th edition of the Tour De France. The race itself was found back in 1903 by Heri Desgrance, the Editor of L’Auto newspaper and it has fast become of the biggest annual sporting events globally. This year it all kicks off in Dusseldorf and ends at the Champs-Elysees, Paris. In total, the competing cyclists will cover 2,200 miles and the winner will take home around 500,000 Euros, not bad for 21 days’ worth of endurance riding!

But like all major sporting events sometimes things do go wrong and the Tour de France has seen its fair share of incidents, with the most recent being in 2015 in The Big Peloton Crash, which saw 5 riders abandon the tour after colliding in a large group.

Much like the Tour de France, pensions and pension planning can also feature a number of bumps in the road which can be challenging for many and difficult to avoid – particularly when it may not be their fault. For savers it can be hard to tell who’s in error and how best to resolve their situation. Things that can go wrong can often include:

  • Mistakes – e.g. incorrect figures provided
  • Overpayments – e.g. benefits been overpaid to you in error
  • Delays – e.g. in payment of benefits and transfers
  • Changes – e.g. employer or trustees wishes to change rules or scheme type
  • Decisions – e.g. about ill health retirement

Often, pension provides and schemes are happy to work closely with their members to resolve any confusion or compliant, but sometimes things don’t always work out as planned.

When things do go off track, we’re able to help look at the complaint and help explain the situation or aide in resolving the dispute on a customer’s behalf. This means that our customers are able to get back on course and continue with their later life journey, incident free, like the majority of the previous 103 Tour de France races we’ve seen!

Further details of the types of complaints that we receive will be in our Annual Review 2016-17 that will be published later this year.

If you’d like to find out more about when things go wrong, you can read our dedicated pages here. Or, if you’d like to talk to us about your pension position or dispute please contact us on 0300 123 1047 (Mon - Fri 9-5, excluding bank holidays). 

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