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Day of firsts

The Pensions Advisory Service (TPAS) celebrates a day of firsts today with the arrival of Michelle Cracknell as our new Chief Executive and also the 1st anniversary of Automatic Enrolment.

TPAS has long played a role in the delivery of high quality information and guidance and supporting people in resolving their pension complaints. It is always looking at ways to improve the guidance that it provides and high up on Michelle's agenda will be looking at increasing the accessibility of services, particularly to key groups. 

In a statement to staff and volunteers at TPAS today, Michelle Cracknell said ““With auto-enrolment and the other changes that are happening to the pensions landscape, it is critical that people have access to information and guidance on their pensions in order that they become engaged in planning for their retirement. In addition, when things go wrong or there is some misunderstanding, we can help people navigate their way through often complex legislation or processes to arrive at a fair resolution”

In a radio interview on the money programme on Radio 5 Live this morning, Charlotte Jackson, Head of Information and Guidance, talked about the early success of automatic enrolment but also the challenges ahead in maintaining the momentum and keeping people engaged in saving for later life.  Supporting these objectives,  the “Women & pensions” survey will continue to run until the middle of October providing insights into some of the perceptions and barriers that exist. 

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