Contacting us

There are lots of ways you can get in touch to talk to us about pensions. This page explains all the ways to contact us and how we’ll be able to help.

We can help with all kinds of pension questions. If you have a question, please get in touch with us using any of the ways below.

While we will always try to be helpful, what we're not able to do is give regulated financial advice. This means that we're not able to tell you what product you should buy or what to do. What we can do however, is talk you through some of the things you might want to think about, and the possible implications of the decision you need to make.

Our services are offered online, in writing, via webchat and by telephone. Please note that incoming and outgoing calls may be recorded. Unfortunately we're unable to accept visitors to our office.

*** Please note that due to our office currently being closed, we are unable to deal with incoming postal queries for the foreseeable future. Please use one of our other channels – helpline, webchat or online enquiry form – see below for details of how to access. ***

Helplines and online support

Our pension helplines are open from 9am to 5pm, Monday to Friday.

We are available on webchat from 8am to 6:20pm Monday/Wednesday/Friday, 9am to 6.20pm Tuesday/Thursday and 9am to 1pm Saturday.

We are closed on public holidays.

Pensions Helpline: 0800 011 3797
Overseas helpline: +44207 932 5780

Helpline for Self Employed: 0345 602 7021

Webchat

Click here to start talking to us using our live webchat service. You'll be asked for your email address and once you have submitted this, just type in your question and one of our pension specalists will reply.

Webchat is available 8.45am to 6:20pm Monday/Wednesday/Friday, 9am to 6.20pm Tuesday/Thursday and 9am to 1pm Saturday.

Writing to us

If you have lots of information to send us or, if you’d just prefer to post us a question, please send it to:

Money and Pensions Service
120 Holborn
London
EC1N 2TD

To help us understand your problem and respond appropriately, it’s always helpful (and in the case of disputes with your pension provider, essential) for us to see copies of any relevant correspondence you have. Please attach copies of any relevant correspondence, which you think will help.

Online enquiry form

You can submit a question through our online enquiry form by clicking here. We aim to respond within 5 working days.

General office enquiries

If you wish to talk to one of our administration team regarding office supplies or general office maintenance issues, please call 020 7630 2250.

Media enquiries

If you’re a member of the press and would like to request a comment, press article or broadcasting appearance, please email us at: media@maps.org.uk.

Social media

For up to the minute tips, news, pension thoughts and insights follow TPAS across our social media channels.

Complaints about our service

We always aim to provide a friendly and professional service at all times. However, despite our endeavours, we don’t always get it right. It’s really important to us that we hear your feedback and can learn from it.

If you think we could have done something better and are unhappy with how we've handled your case, please let us know.

You’ll find full details of our complaint procedure here.

False calls

Unfortunately, there are fake telephone callers out there, so please be careful if someone cold calls you and asks you for personal information about you and your pension. At The Pensions Advisory Service, we only know what you tell us and we have no access to your personal information. We don’t make unsolicited calls and we don't sell any type of product or service.

If you receive a suspicious call, please click here to read about your consumer rights and who you can contact for more help.

Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

Any Queries?

If you'd like to call us, our pension helplines are open from 9am to 5pm, Monday to Friday.

We are available on webchat from 8.45am to 6:20pm Monday/Wednesday/Friday, 9am to 6.20pm Tuesday/Thursday and 9am to 1pm Saturday.

We will also answer written queries and make callbacks throughout the day.