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About The Pensions Advisory Service

Work with us

Whether you’re looking for a career with us or to help as a volunteer, we’d like to hear from you. We're also always keen to hear from organisations who would like to work in partnership with us and who share our values of making pensions accessible to all.  

Our service relies on the hundreds of volunteers who give their time and expertise for free. If you're interested in joining a fantastic team, learn new experiences and want to help others, please read on.

TPAS vacancies *** NEW ***

1. Job Title Assistant Technical Specialist

Salary £27,000 - £35,000 dependent on skills and experience

  • Are you a pensions professional?
  • Do you want to put your specialist technical knowledge to use?
  • Do you relish the challenge of keeping up to date in a fast paced environment?
  • Would you like to work in an environment that puts the customer first?

If so, read on, as you could be just the person to join our growing team as an Assistant Technical Specialist and we would like to hear from you.

Overall Purpose of role

Ensure the provision of quality services to the general public within the  Information & Guidance team

Key Responsibilities

  • Provide accurate pension and retirement information to members of the public through our different communication tools, but with a particular focus on telephone and web services and the provision of the telephony based Pensions Wise service.
  • Respond proactively to customer demand, working to agreed service delivery standards.
  • Provide timely and accurate follow up information that adds value to the services provided which is clear and easy to understand.
  • Contribute towards shared technical know-how in the office.
  • In addition, you may be required to process written enquiries to specified standards, assisting in technical material for publication, carry out ad hoc projects to improve the service we provide and attend meetings and workshops etc, within the scope of the role.

Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applications from everyone and value diversity in the workplace and offer a range of flexible working opportunities.

Closing date 8am Tuesday 18th April 2017. Please note CV’s will not be accepted. No agencies.
Interview dates Wednesday 26th, Thursday 27th and Friday 28th April 2017

 

2. Job Title Technical Specialist, Information and Guidance 

Salary £35,000 - £40,000 dependent on skills and experience

  • Are you a pensions professional?
  • Do you want to put your specialist technical knowledge to use?
  • Do you relish the challenge of keeping up to date in a fast paced environment?
  • Would you like to work in an environment that puts the customer first?

 If so, read on, as you could be just the person to join our growing team as a Technical Specialist and we would like to hear from you.

 Overall Purpose of role

The Pensions Advisory Service runs a national Pensions Helpline, open Monday to Friday, 9am to 5pm, through which the public can seek information or guidance on any matter relating to an occupational, personal pension plan or state pension. We also offer an email and letter service. You will be joining our team of pension specialists working between 9am and 5pm Monday to Friday answering helpline calls and ensuring that all written enquiries are answered in a timely manner.

 Key Responsibilities

  • Provide accurate information and guidance to members of the public, via the Helpline, post or email.
  • Assess written queries to ensure that enquiries and complaints are dealt with separately, appropriately and promptly.
  • Provide good quality and accurate assistance to our team of voluntary London Office Advisers as required.
  • Contribute towards shared technical know-how in the office.
  • In addition, you may on occasions be required to handle complaint cases to a conclusion, draft technical material for publication, carry out ad hoc projects to improve our service and attend meetings and workshops.

 Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applications from everyone and value diversity in the workplace and offer a range of flexible working opportunities.

Closing date 8am Tuesday 18th April 2017. Please note CV’s will not be accepted. No agencies.
Interview dates Wednesday 26th, Thursday 27th and Friday 28th April 2017.

 

3. Technical Specialist, Policy & Technical Team

Salary £35,000 - £40,000 dependent on skills and experience

  • Are you a pensions professional?
  • Do you want to put your specialist technical knowledge to use?
  • Do you relish the challenge of keeping up to date in a fast paced environment?
  • Would you like to work in an environment that puts the customer first?

 If so, read on, as you could be just the person to join our growing team as a Technical Specialist within our Policy & Technical team and we would like to hear from you.

Overall Purpose of role
Your main role will be to identify and research pensions legislation and other new developments in the area of pensions and retirement policy to support TPAS’ technical expertise. You will be required to maintain an up-to-date knowledge and understanding of social security and pensions tax legislation and developments across the pensions and retirement saving industry. You will be updating the technical support material that TPAS relies on including the website and other publications produced by TPAS.

Key Responsibilities

  • Ensuring specialists deliver accurate and timely help to our customers.
  • Answering technical queries from our Technical Specialists about all and any aspects of pensions.
  • Anticipating upcoming topics by picking up on new developments across the pensions industry.
  • Update the technical accuracy of TPAS content and information products across all channels including the technical accuracy of the website.
  • Keep up to date with current research and produce new technical material and products that ensure our staff, external partners and customers have the most up to date information on pensions issues.
  • Feed into the Technical Learning and Development Strategy and help deliver the Quality Assurance Plan, both of which deliver continuous improvement to the organisation.

 Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement.

We welcome applications from everyone and value diversity in the workplace and offer a range of flexible working opportunities.

Closing date 8am Tuesday 18th April 2017. Please note CV’s will not be accepted. No agencies.
Interview dates Thursday 27th and Friday 28th April 2017.

 

Volunteer at TPAS

  • Use your knowledge to help people with pensions

For over 30 years we have been helping people with their pension problems and questions. And we have been fortunate that so many volunteers have wanted to help us do this. You can use your knowledge and expertise in a variety of ways.

  • Investigate and help resolve complaints
  • Answer questions on our helpline
  • Provide expert help to our volunteer network

We also have a regular and ongoing need for expert review and input to the production of our technical material. Pensions rules and practices are constantly evolving and we need to update our material accordingly. It’s therefore very helpful to have a fresh pair of eyes to review items we draft, assist with complex individual queries or come up with suggestions on topics that need to be covered. If you would be interested in assisting in this way, please let us know and our Policy & Technical team will be in touch to discuss further

Would you like to join them?

Our network of volunteers is drawn from all sectors of the industry. You'll be joining a team of like-minded professionals who want to give something back.

What we can offer you

In return for your time and commitment, we offer all our volunteer advisers:

  • Affiliate Membership of the Pensions Management Institute for all volunteer advisers not in work or retired
  • Membership of a supportive team of like-minded professionals
  • Access to TPAS's in-house technical training, materials and support
  • Re-imbursement of all reasonable expenses on production of receipts
  • Mentoring
  • The satisfaction of knowing you are making a difference

What to do next

To find out more about volunteering opportunities at TPAS please send us an email: volunteer@pensionsadvisoryservice.org.uk.

To apply to become a volunteer please complete this application form and post to:

Paul Day
The Pensions Advisory Service
11 Belgrave Road
London SW1V 1RB

To read our Code of Conduct for volunteers please click here.

 

Working in partnership

We know that two heads are usually better than one, and here at TPAS we appreciate the benefits of collaboration with other similarly minded organisations. We look to work in partnership with those that support our vision of ‘people first, pensions second’ and our mission to make pensions accessible for everyone.

Working in partnership with others will help allow us to channel our resources and deliver high quality outputs. Our aim is to work with those who will respect and uphold our long established reputation, enabling them to perform roles complementary to ours. We aim to partner with organisations who can help us to reach all members of society who would greatly benefit from what our service offers.

Our principles

Before we decide to work with other organisations, we always carefully consider our most important principles.

  1. Independence - Our independence and impartiality is central to our reputation. Any partnership must not compromise our independence.
  2. Transparency - We’re always open and transparent about who we work with. For any collaborative project, we will always publish the benefits of the partnership, and these may not always be financial benefits.
  3. Conflict of interest - We will not work with other organisations or companies where there is a real or perceived conflict of interest.
  4. Editorial control - We have full editorial control of any materials that are published. The branding for each half of the partnership will be given equal prominence on any materials produced.
  5. Marketing - We will not endorse any financial products or services.

 

Frequently asked...

What if I don’t have any pensions expertise but would like to volunteer for TPAS, can I still help?

As well as helpline and casework volunteers, we also have volunteers helping with our in-house administration. If you’d like to find out more about this, please get in touch.

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

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