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About The Pensions Advisory Service

Work with us

Whether you’re looking for a career with us or to help as a volunteer, we’d like to hear from you. We're also always keen to hear from organisations who would like to work in partnership with us and who share our values of making pensions accessible to all.  

Our service relies on the hundreds of volunteers who give their time and expertise for free. If you're interested in joining a fantastic team, learn new experiences and want to help others, please read on.

Volunteer at TPAS

  • Use your knowledge to help people with pensions

For over 30 years we have been helping people with their pension problems and questions. And we have been fortunate that so many volunteers have wanted to help us do this. You can use your knowledge and expertise in a variety of ways.

  • Investigate and help resolve complaints
  • Answer questions on our helpline
  • Provide expert help to our volunteer network

We also have a regular and ongoing need for expert review and input to the production of our technical material. Pensions rules and practices are constantly evolving and we need to update our material accordingly. It’s therefore very helpful to have a fresh pair of eyes to review items we draft, assist with complex individual queries or come up with suggestions on topics that need to be covered. If you would be interested in assisting in this way, please let us know and our Policy & Technical team will be in touch to discuss further

Would you like to join them?

Our network of volunteers is drawn from all sectors of the industry. You'll be joining a team of like-minded professionals who want to give something back.

What we can offer you

In return for your time and commitment, we offer all our volunteer advisers:

  • Affiliate Membership of the Pensions Management Institute for all volunteer advisers not in work or retired
  • Membership of a supportive team of like-minded professionals
  • Access to TPAS's in-house technical training, materials and support
  • Re-imbursement of all reasonable expenses on production of receipts
  • Mentoring
  • The satisfaction of knowing you are making a difference

What to do next

To find out more about volunteering opportunities at TPAS please send us an email: volunteer@pensionsadvisoryservice.org.uk.

To apply to become a volunteer please complete this application form and post to:

Paul Day
The Pensions Advisory Service
11 Belgrave Road
London SW1V 1RB

To read our Code of Conduct for volunteers please click here.

 

TPAS vacancies *** NEW ***

We are looking to fill a number of roles, including two vacancies in our Corporate Services team: For an HR & Administration Manager and a Finance & IT Manager. For jobs in our information and guidance team please click the item below 'TPAS Vacancies - Information and Guidance'. 

1. HR & Administration Manager
Salary: £34240 - £45955

Overall purpose of role:
Working within the Corporate Services Team you will provide a professional and generalist Human Resources function to The Pensions Advisory Service.

Key Responsibilities: 
• Fully manage and be accountable for the employee life cycle. 
• Provide accurate and consistent specialist advice and support to line managers on all aspects of company employment policy and employee relations issues. 
• Ensure that the HR system is effectively maintained and kept up-to-date. 
• Ensure appropriate health and safety and risk assessment procedures are followed. 
• Carry out improvements to work processes as required and identify areas where services can be improved. 
• Ensure that the monthly payroll is checked for accuracy and all relevant changes have been made. 
• Provide management information to the senior management team and Board as required. 
• Manage and motivate the HR/Administration team. 
• Service the Remuneration and Appointments Committee, Risk and Audit Committee and the TPAS Board. 
• Ensure that all functions associated with facilities management and office support are provided to TPAS. 

Please refer to the job description for full details of the role and requirements. 

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applications from everyone and value diversity in our workplace.

If this sounds like what you are looking for in your next step in your career, we would love to talk to you. 

Closing Date: 28 February 2017 at 11:59 pm. Please note CVs will not be accepted. No agencies.

 

2.  Quality Assurance Specialist
Salary Circa £35,000, depending on experience

Overall purpose of role:
Working within the Policy & Technical team you will be responsible for Quality Assurance of TPAS services, ensuring that calls, webchat and written enquiries are accurate. You will also provide feedback, evaluation and management reports to support continuous performance improvement.

Key Responsibilities:

  • Design the QA framework, including determining and agreeing quality standards, controls and procedures.
  • Design, agree and embed an agreed QA plan with the Policy & Technical team.
  • Deliver the QA plan, identify issues/potential themes requiring improvement and see these through to completion.
  • Act as a catalyst for change and work with team leaders to feedback comments into development plans.
  • Monitor standards and ensure deadlines are adhered to.
  • Identify training needs from the QA process at team and individual level
  • Identify different QA standards and skill sets that are appropriate for each customer delivery channel.
  • Provide performance reporting to meet TPAS requirements.
  • Help ensure that complaints are minimised.

Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applicants from everyone and value diversity in the workplace.

If this sounds like what you are looking for in your next step in your career, we would love to talk to you. 

Closing date: 20th February 2017 9:00 am. Please note CV’s will not be accepted. No agencies. 

 

3. Finance and IT Manager

Salary: £34240 - £45955

Overall purpose of the role:
Providing an efficient and effective Finance function and ensuring that IT systems and processes support the effective operation of the organisation. 

Supporting the Head of Corporate Services, you will be responsible for delivering all aspects of the finance function including budgeting, management accounts and annual accounts. You will ensure the accuracy and integrity of the financial systems through robust policies and procedures and effective controls. You will be the main contact point for the sponsor department, DWP, on all finance related issues as well as co-ordinating relationships with internal and external auditors. 

TPAS IT is outsourced to a managed service provider and you will be responsible for liaising with the managed service provider and internal staff to ensure IT processes operate effectively and that incidents are resolved appropriately. 

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applications from everyone and value diversity in our workplace.

If this sounds like what you are looking for in your next step in your career, we would love to talk to you. 

Closing Date: 19 February 2017 11:59pm. Please note CVs will not be accepted. No agencies.

 

4. Facilities and Office Administrator

We are looking for a Facilities and Office Administrator to join our Corporate Services Team.  This is a full-time, permanent post.

Salary range: £20000-22000

Overall purpose of role:

To contribute to ensuring that TPAS maintains a pleasant work environment and that facilities are maintained and developed to a high standard, maintaining adherence to regulations and legislation, including health and safety. The post holder will work as part of the Corporate Services Team and provide a comprehensive administrative function to the HR function, undertaking appropriate tasks and projects as directed.

Benefits include working in a values based organisation committed to making a difference, starting with 22 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement.

We welcome applications from everyone and value diversity in our workplace.

How to find out more and apply:

If this sounds like what you are looking for in your next step in your career, we would love to talk to you. 

Closing date: Sunday 12 March at 11.59pm. Please note CVs will not be accepted. No agencies.

 

TPAS Vacancies- Information and Guidance *** New***

1. Job Title: Technical Specialist

Salary £34,593 - £42,925

Overall Purpose of role

The Pensions Advisory Service runs a national Pensions Helpline, open Monday to Friday, 9am to 5pm, through which the public can seek information or guidance on any matter relating to an occupational, personal pension plan or state pension. We also offer an email and letter service. You will be joining our team of pension specialists working between 9am and 5pm Monday to Friday answering helpline calls and ensuring that all written enquiries are answered in a timely manner.

Key Responsibilities

  • Provide accurate information and guidance to members of the public, via the Helpline, post or email.
  • Assess written queries to ensure that enquiries and complaints are dealt with separately, appropriately and promptly.
  • Provide good quality and accurate assistance to our team of voluntary London Office Advisers as required.
  • Contribute towards shared technical know-how in the office.
  • In addition, you may on occasions be required to handle complaint cases to a conclusion, draft technical material for publication, carry out ad hoc projects to improve our service and attend meetings and workshops.

Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applicants from everyone and value diversity in the workplace. If this sounds like what you are looking for in your next step in your career, we would love to talk to you.

Closing date 9am Monday 20th February 2017. Please note CV’s will not be accepted. No agencies.

 

2. Job Title: Assistant Technical Specialist

Salary £27,000 - £34,000

Overall Purpose of role

Ensure the provision of quality services to the general public within the  Information & Guidance team

Key Responsibilities

  • Provide accurate pension and retirement information to members of the public through our different communication tools, but with a particular focus on telephone and web services and the provision of the telephony based Pensions Wise service.
  • Respond proactively to customer demand, working to agreed service delivery standards.
  • Provide timely and accurate follow up information that adds value to the services provided which is clear and easy to understand.
  • Contribute towards shared technical know-how in the office.
  • In addition, you may be required to process written enquiries to specified standards, assisting in technical material for publication, carry out ad hoc projects to improve the service we provide and attend meetings and workshops etc, within the scope of the role.

Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 26 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applicants from everyone and value diversity in the workplace.

If this sounds like what you are looking for in your next step in your career, we would love to talk to you.

Closing date 9am Monday 20th February 2017. Please note CV’s will not be accepted. No agencies.

 

Working in partnership

We know that two heads are usually better than one, and here at TPAS we appreciate the benefits of collaboration with other similarly minded organisations. We look to work in partnership with those that support our vision of ‘people first, pensions second’ and our mission to make pensions accessible for everyone.

Working in partnership with others will help allow us to channel our resources and deliver high quality outputs. Our aim is to work with those who will respect and uphold our long established reputation, enabling them to perform roles complementary to ours. We aim to partner with organisations who can help us to reach all members of society who would greatly benefit from what our service offers.

Our principles

Before we decide to work with other organisations, we always carefully consider our most important principles.

  1. Independence - Our independence and impartiality is central to our reputation. Any partnership must not compromise our independence.
  2. Transparency - We’re always open and transparent about who we work with. For any collaborative project, we will always publish the benefits of the partnership, and these may not always be financial benefits.
  3. Conflict of interest - We will not work with other organisations or companies where there is a real or perceived conflict of interest.
  4. Editorial control - We have full editorial control of any materials that are published. The branding for each half of the partnership will be given equal prominence on any materials produced.
  5. Marketing - We will not endorse any financial products or services.

 

Frequently asked...

What if I don’t have any pensions expertise but would like to volunteer for TPAS, can I still help?

As well as helpline and casework volunteers, we also have volunteers helping with our in-house administration. If you’d like to find out more about this, please get in touch.

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

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