Call: 0300 123 1047

Call: 0300 123 1047

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About The Pensions Advisory Service

Work with us

Whether you’re looking for a career with us or to help as a volunteer, we’d like to hear from you. We're also always keen to hear from organisations who would like to work in partnership with us and who share our values of making pensions accessible to all.  

Our service relies on the hundreds of volunteers who give their time and expertise for free. If you're interested in joining a fantastic team, learn new experiences and want to help others, please read on.

TPAS vacancies *** NEW ***

1. Job Title Communications Officer (Ref: CO/PT/01)

Salary £25,000 

Overall Purpose of role

To support the Policy and Insight Team in the delivery of TPAS’ external and internal communications strategies to further TPAS’ business objectives, including leading on the co-ordination and delivery of a wide variety of initiatives and events.

Key Responsibilities

  • Support the team in brand management- checking that external and internal collateral is on brand and reflective of the organisation guidelines.
  • Support the Policy and Insight Team in its efforts  to make sure that internal staff activities are inclusive and appropriate to the TPAS brand
  • Manage external press enquiries (both reactive and proactive), directing queries to relevant spokespeople and providing briefing ahead of media engagements
  • Maintain database of key media contacts, communications statistics and producing PR distribution lists
  • Work closely with the Policy and Insight colleagues and Senior Management to develop communication campaigns and events on various pension issues
  • Support the Policy and Insight Team to maintain and manage regular internal communications including producing regular staff updates and briefings
  • Coordinate all of the public facing digital channels, with a particular focus on the Social Media portfolio and the TPAS website – including development of various online content  

Please refer to the job description for full details of the role and requirements.

Benefits include working in a values based organisation committed to making a difference, starting with 22 days annual leave, an interest free season ticket loan and an opportunity to join a generous Civil Service Pension arrangement. We welcome applications from everyone and value diversity in the workplace and offer a range of flexible working opportunities.

Please return your application form to: 

Closing date 9am Monday 15th May 2017. Please note CV’s will not be accepted. No agencies.
Interviews will take place week commening 22nd May 2017


Volunteer at TPAS

  • Use your knowledge to help people with pensions

For over 30 years we have been helping people with their pension problems and questions. And we have been fortunate that so many volunteers have wanted to help us do this. You can use your knowledge and expertise in a variety of ways.

  • Investigate and help resolve complaints
  • Answer questions on our helpline
  • Provide expert help to our volunteer network

We also have a regular and ongoing need for expert review and input to the production of our technical material. Pensions rules and practices are constantly evolving and we need to update our material accordingly. It’s therefore very helpful to have a fresh pair of eyes to review items we draft, assist with complex individual queries or come up with suggestions on topics that need to be covered. If you would be interested in assisting in this way, please let us know and our Policy & Technical team will be in touch to discuss further

Would you like to join them?

Our network of volunteers is drawn from all sectors of the industry. You'll be joining a team of like-minded professionals who want to give something back.

What we can offer you

In return for your time and commitment, we offer all our volunteer advisers:

  • Affiliate Membership of the Pensions Management Institute for all volunteer advisers not in work or retired
  • Membership of a supportive team of like-minded professionals
  • Access to TPAS's in-house technical training, materials and support
  • Re-imbursement of all reasonable expenses on production of receipts
  • Mentoring
  • The satisfaction of knowing you are making a difference

What to do next

To find out more about volunteering opportunities at TPAS please send us an email:

To apply to become a volunteer please complete this application form and post to:

Paul Day
The Pensions Advisory Service
11 Belgrave Road
London SW1V 1RB

To read our Code of Conduct for volunteers please click here.


Working in partnership

We know that two heads are usually better than one, and here at TPAS we appreciate the benefits of collaboration with other similarly minded organisations. We look to work in partnership with those that support our vision of ‘people first, pensions second’ and our mission to make pensions accessible for everyone.

Working in partnership with others will help allow us to channel our resources and deliver high quality outputs. Our aim is to work with those who will respect and uphold our long established reputation, enabling them to perform roles complementary to ours. We aim to partner with organisations who can help us to reach all members of society who would greatly benefit from what our service offers.

Our principles

Before we decide to work with other organisations, we always carefully consider our most important principles.

  1. Independence - Our independence and impartiality is central to our reputation. Any partnership must not compromise our independence.
  2. Transparency - We’re always open and transparent about who we work with. For any collaborative project, we will always publish the benefits of the partnership, and these may not always be financial benefits.
  3. Conflict of interest - We will not work with other organisations or companies where there is a real or perceived conflict of interest.
  4. Editorial control - We have full editorial control of any materials that are published. The branding for each half of the partnership will be given equal prominence on any materials produced.
  5. Marketing - We will not endorse any financial products or services.


Frequently asked...

What if I don’t have any pensions expertise but would like to volunteer for TPAS, can I still help?

As well as helpline and casework volunteers, we also have volunteers helping with our in-house administration. If you’d like to find out more about this, please get in touch.

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

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