The information we collect
When you contact us, we may collect information from you such as:
- personal information
- contact details
- feedback about our service
- site usage information
This helps us to:
- give you the most appropriate guidance to deal with your case
- provide you with information you may require
- save you time if you contact us again and
- respond to feedback to improve our service
How we use your information
The information we collect is used to:
- improve the content and design of our website
- contact our visitors ( with their permission)
We will never share your information with other organisations for marketing, market research or commercial purposes. We do not pass on your personal information to any other websites.
Our website also allows provides links for you to post and share items on our site with external social networking groups (such as Facebook and Twitter). These website are not controlled by us but by using the links, you accept the privacy policies of these external sites.
Our policy on cookies is detailed, so if you’d like to read it, please click here.
Data protection notice
Where yout data is stored
We store your data on our secure servers in the UK. It may also be stored outside of Europe, where it could be viewed by our staff, key stakeholders or suppliers. By submitting your personal data, you agree to this
Keeping your data secure
Access to your information
All personal information we receive is treated confidentially. By submitting personal information to us, you agree to allow us to process your information including any sensitive personal information, for the purposes outlined below.
Personal information you submit may be passed on to the appropriate Government department, executive agency or non-departmental public body to help resolve any query you might raise. If you authorise us, we may provide your information to organisations associated with your enquiry or complaint. Where appropriate, we may also give personal information to law enforcement authorities as part of a criminal investigation.
Any personal data that we collect is made available to members of our team, contractors and service providers who are associated with our organisation in order for them to complete their responsibilities. If we use the services of other organisations, they are contractually obliged to process your data securely and confidentially under our direction.
Asking for information that we hold about you
As outlined in the Data Protection Act, you have the right to ask for a copy of the information that we hold about you. Any requests for this information need to be made in writing to our Head of Corporate Services, who will be happy to respond to your request.
Head of Corporate Services
11 Belgrave Road
- why we collect personal information
- how we use this information and
- when we may share your personal information with someone else
Where can I find out more?
If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.