Call: 0300 123 1047

Call: 0300 123 1047

Ask Us

Our Website


The information we collect

When you contact us, we may collect information from you such as:

  • personal information
  • contact details
  • feedback about our service
  • site usage information

This helps us to:

  • give you the most appropriate guidance to deal with your case
  • provide you with information you may require
  • save you time if you contact us again and
  • respond to feedback to improve our service 


How we use your information

The information we collect is used to:

  • improve the content and design of our website
  • contact our visitors ( with their permission)

We will never share your information with other organisations for marketing, market research or commercial purposes. We do not pass on your personal information to any other websites.


Other websites

Our website contains links to and from websites of Government departments and other organisations. This privacy policy only applies to our website. When visiting other websites, we suggest you read the privacy policy on that site if you would like to know what it does with your information. If you come to our website through another online site, we may receive personal information about you from them. Again, we suggest you read the privacy policy of websites you visit that link to our site. These policies will explain how your information is collected and used.

Our website also allows provides links for you to post and share items on our site with external social networking groups (such as Facebook and Twitter). These website are not controlled by us but by using the links, you accept the privacy policies of these external sites.



Our policy on cookies is detailed, so if you’d like to read it, please click here.


Data protection notice

Where yout data is stored
We store your data on our secure servers in the UK. It may also be stored outside of Europe, where it could be viewed by our staff, key stakeholders or suppliers. By submitting your personal data, you agree to this


Keeping your data secure 
Transmitting information over the internet is generally not completely secure and we cannot guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. We may pass on your personal information if we have a legal obligation to do so or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.


Access to your information

All personal information we receive is treated confidentially. By submitting personal information to us, you agree to allow us to process your information including any sensitive personal information, for the purposes outlined below.

Personal information you submit may be passed on to the appropriate Government department, executive agency or non-departmental public body to help resolve any query you might raise. If you authorise us, we may provide your information to organisations associated with your enquiry or complaint. Where appropriate, we may also give personal information to law enforcement authorities as part of a criminal investigation.

Any personal data that we collect is made available to members of our team, contractors and service providers who are associated with our organisation in order for them to complete their responsibilities. If we use the services of other organisations, they are contractually obliged to process your data securely and confidentially under our direction.


Asking for information that we hold about you

As outlined in the Data Protection Act, you have the right to ask for a copy of the information that we hold about you. Any requests for this information need to be made in writing to our Head of Corporate Services, who will be happy to respond to your request.

Jonathan Kalemera
Head of Corporate Services
11 Belgrave Road


Changes to our privacy policy

If we change our privacy policy, we will ensure that this page is updated. We suggest that you visit this page regularly so that you know:

  • why we collect personal information
  • how we use this information and
  • when we may share your personal information with someone else


Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

Your details Hi there, start a chat with online support now
These sessions are recorded for training and quality monitoring purposes. You will also have the opportunity to download a transcript of the the conversation for your records upon connection

Please do not refresh your browser during this chat session. This will cause your session to end.
    Click here to download the chat transcript
    Live Chat
    Webchat is not working properly. Sorry for the inconvenience.