We're changing to MoneyHelper

The Pensions Advisory Service will soon become MoneyHelper, the easy way to get free help for your money and pensions.

Call: 0800 011 3797

Call: 0800 011 3797


Cookie Policy

What are cookies

We want all of our services to be easy to use, useful and reliable. This includes our online services. In order for us to do this, we have to place small files, called cookies, on your device. Cookies cannot be used to identify you personally, but they do include a unique string of random letters and numbers used to identify your device. This string is your ‘identification card’, which can only be read by our servers.

Lots of websites use simple cookies to monitor how many visitors they get and how many of them visit the site more than once. They do this to analyse their website’s performance, so they can make improvements to their service. Some websites also rely on cookies to function properly. For example, some online shopping sites use cookies to remember your ‘shopping cart’, or remember what you’ve viewed on your last visit, to suggest items you might be interested in purchasing.


Where can I find out more about cookies?

If you’d like to find out more about cookies and how to manage them, you can visit the Gov.uk website. You can also find further information about cookies, including where to find them and how to delete them, in the ‘Help’ function within your internet browser (your browser might be Internet Explorer, Google Chrome, Firefox or another). If you use a mobile device, such as a phone or tablet, we suggest you consult the manual for your device, as these usually have specialised browsers.

It’s good to remember that if you switch off all cookies, it may significantly affect your browsing experience as many sites will not function correctly. 


How do we use cookies?

You will normally see a message on the site before we store a cookie on your computer. Our cookies are not used to identify you personally. We use a number of first-party cookies to support site functionality and to analyse and compare who visits our sites and which sort of device they use. From this, we can design better services and visitor experiences.

For more detail see our Cookie Policy PDF.


What cookies do other websites use on our behalf?

There are some parts of our website that can be shared over social media (Facebook and Twitter for example). This functionality is provided by a third party called “AddThis”. “AddThis” may place cookies on your system while you are visiting our website. You can read more about “AddThis'” privacy policy, and opt out if you prefer, on their website here.

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the website is meeting the needs of its users and to help us make improvements. Google Analytics stores information about:

  • the pages you visit on our website
  • how long you spend on each page
  • how you got to the website
  • what you click on while you are on our website


What about the websites we link to?

We like to offer you links to other pages we think you might find beneficial; this includes Gov.uk and The Pensions Regulator. Our website also allows you share and link with social networking sites such as Facebook and Twitter. None of these external websites are controlled by us. These websites all have their own privacy and cookie policies. We recommend you read our Legal page for further information about our policy on links to other websites.


Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

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