• The Pensions Advisory
    Service is provided by

Call: 0800 011 3797

Call: 0800 011 3797



We aim to ensure that our website is as accessible as possible, we do this through a variety of features.

Please read the following tips to help you with any accessibility issues or to simply improve your browsing experience.

Listen to our website

A number of our website visitors require online reading support and there are also those who simply prefer to listen to information instead of reading it.  Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find this feature particularly useful.

Most web browsers have this function built into it.  Alternatively, there are a number of applications available to download that will enable you to listen to the text on our website being read aloud.



We  keep the navigation consistent throughout the site. By providing consistent navigational aids include the site map, the section headers, the breadcrumb trail and the pulldown navigation menus.

If you have any comments about the navigation on the site please leave us some feedback by clicking here. We have tried to make it as easy as possible, but with large numbers of pages of information this can be difficult.



Our site uses PDF when downloading some of our content. PDF means 'portable document format'. In order to view these documents you will need Adobe Reader software. This can be downloaded for free here


Printing pages

When users click on 'Print' in the toolbar the page requested will only print the relevant information (text and images) to that page. It will not print  unnecessary information to the printed page such as web site navigation or graphics.


Text size

We have not fixed the size of the textual information on the site. This allows you to alter the font size on the screen making the site easier to read.

We hope that the you find the size appropriate for you, but if a little bigger or smaller would suit, you can increase the size of the text by holding down the “Ctrl” key on the bottom left hand row of the key board whilst using the scroll wheel on the mouse to increase (or decrease) the size of the text.


Coding standards

Although there are not definitive standards to use when coding we have tried to make sure our site conforms to W3C standards for HTML and CSS. Adhering to these standards makes our site accessible to those browsers that also adhere to these standards, and makes our web pages more accessible to those using screen readers and similar devices.


Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

We never contact our customers out of the blue
We're all ears How do you feel about the help you just received?

We would really appreciate a few minutes of your time.
Your feedback helps us create a better experience for you.