Our services

We offer our information and guidance service through a variety of channels including a telephone helpline, web chat, written enquiries, online enquiries and our website. 

We're here to help if you’re a member of a UK pension scheme or whether you simply want to know more about these schemes and how they work.

Our service is delivered by in-house pension specialists and volunteer advisers who have typically worked in the pensions industry in roles that have required a high level of technical knowledge.

We can help with all pension matters, including if you have any concerns about your pension arrangement. Remember, no question or concern is too big or small. It’s your pension, you deserve to understand everything.

Our primary purpose is to help members of the public. While we will always try to be helpful, if you are calling in a professional capacity such as financial advisers, solicitors, scheme trustees or administrators, there are times when we will need to signpost you elsewhere.

Please note too, that while we give information and guidance, we do not and cannot give regulated financial advice.

We are a delivery partner for the Pension Wise service set up by Government, providing free and impartial guidance about the new pension options. We offer telephone guidance sessions which can be booked by following the instructions here.

If you’d like to find out more about Pension Wise, you can visit the website here. 

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.