Our services

We offer our information and guidance service through a variety of channels including a telephone helpline, web chat, written enquiries, online enquiries and our website. 

We're here to help if you’re a member of a UK pension scheme or whether you simply want to know more about these schemes and how they work.

Our service is delivered by in-house pension specialists and a nationwide network of volunteer advisers who have typically worked in the pensions industry in roles that have required a high level of technical knowledge.

We also act as mediators in disputes involving public or private pension schemes or policies. For our dedicated website pages on pension disputes, please click here.

As an overview, we can help you with a pension dispute provided you have already attempted to resolve the complaint or dispute in writing with the parties involved. 

If we do help you, we will require copies of that correspondence and any other relevant documents. The case file will then be allocated to either one of our volunteer advisers or a technical specialist member of staff. They will then, through conciliation and mediation, try to resolve the problem if they believe that your complaint or dispute is justified.

Our primary purpose is to help members of the public. While we will always try to be helpful, if you are calling in a professional capacity such as financial advisers, solicitors, scheme trustees or administrators, there are times when we will need to signpost you elsewhere.

Please note too, that while we give information and guidance, we do not and cannot give regulated financial advice.

We are a delivery partner for the Pension Wise service set up by Government, providing free and impartial guidance about the new pension options. We offer telephone guidance sessions which can be booked by following the instructions here.

If you’d like to find out more about Pension Wise, you can visit the website here. 

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.