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The State Pension

The Pension Service

The Pension Service runs the State Pension system, including pension credit, and pays state pensions and pension credit. It is part of the Department for Work and Pensions. If you have any questions about your State Pension the Pension Service should be able to help you.

Below we have provided a number of contact details for the Pension Service, which you may find useful.

Visit www.gov.uk/contact-pension-service to get up-to-date contact details.

Help making a claim

  • Telephone: 0800 731 7898
  • Textphone: 0800 731 7339
  • Monday to Friday, 8am to 6pm (except public holidays)

 

Technical help with the online service

  • Telephone: 0845 604 3349
  • Textphone: 0845 604 0523
  • Monday to Friday, 8am to 6pm (except public holidays)

 

Change in circumstances

Report a change in circumstances; e.g. your address, spouse or partner, or bank account details.

  • Telephone: 0345 606 0265
  • Textphone: 0345 606 0285
  • Monday to Friday, 8am to 6pm

 

International Pension Centre

Contact the International Pension Centre, if you’re abroad and have a State Pension enquiry

  • tvp.internationalqueries@dwp.gsi.gov.uk 
  • Telephone: +44 (0)191 218 7777
  • Textphone: +44 (0)191 218 7280
  • Monday to Friday, 8am to 6pm

You can write to:

The Pension Service 11
Mail Handling Site A
Wolverhampton
WV98 1LW
United Kingdom

 

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

 

State Pension statements

Contact the Future Pension Centre for a State Pension statement.

  • Telephone: 0845 3000 168
  • Textphone: 0845 3000 169
  • Monday to Friday, 8am to 6pm
  • Telephone from outside the UK: +44 (0)191 218 3600
  • Textphone from outside the UK: +44 (0)191 218 2051
  • Monday to Friday, 8am to 6pm

You can also write to the following address.

The Pension Service 9
Mail Handling Site A
WolverhamptoWV98 1LU
United Kingdom

 

Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.

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