The Pension Service is a part of the Department for Work &
Pensions. It was set up to administer and pay the State
Pension and Pension Credit.
Contact the Pension Service
Website (now part of Directgov): www.direct.gov.uk/en/Pensionsandretirementplanning
Address: The Pension Service has many offices throughout the
UK. To find your administering office, use the contact
facility on their website - www.direct.gov.uk/en/Pensionsandretirementplanning/StatePension/DG_180132
Telephone: There are a number of different telephone numbers
available, depending on the enquiry. Here are a
few:
Pension Service (General): 0845 6060265
Pension Service (Complaints): 0845 6060265
Inherited SERPS: 0845 6060265
International Services: 0191 218 7777
Pension Credit Applications: 0800 991234
Pension Credit (Northern Ireland): 0808 100 6165
Pension Claims: 0800 7317898
Pension Forecast: 0845 3000168
Pension Payment Queries: 0845 3013011
People with disabilities and their carers (general advice on
benefits): 0800 882200
War Pensions: 0800 1692277
Warm Front Team: 0800 3166011
Widows & Bereavement Benefit Helpline: 0845 6088601
Winter Fuel Payments Helpline: 0845 9151515
Free TV Licence (over 75s): 0870 5337722
Publications
The following publications are available from the Pension
Service. Free copies of guides can be ordered by calling the
leaflets helpline on 08457 31 32 33.
- Pensions: The Basics. A Guide from the Government (PTB1)
- State pensions - Your Guide (PM2)
- Pensions for Women - Your Guide (PM6)
- Contracted-out Pensions - Your Guide (PM7)
- Important information for married people - inheritance of SERPS
(SERPSL1)
- Backdating membership of an occupational pension scheme
(BM01)
- Are You Over 50? A Guide to Advice, Support and Services Across
the Government
- Pensioners Guide - England (PG1)
- Pensioners Guide - Wales (PG2)
- Pensioners Guide - Scotland (PG3)
- Your Guide to State Pension Deferral (SPD1)
- Pension Credit (PC1L)
- Pension Credit - A Detailed Guide For Advisers and Others
(PC10S)
- Understanding Your State Pension Forecast (BR19L)
- State Pension - The Choices Available To You (BR33)
- Your Pension Statement (CPF5)
- State Pension - The Choices Available to Customers Living
Overseas (IPC327C)
- Going Abroad and Social Security Benefits (GL29)
