Dealing With Complaints

We are happy to answer general questions about the State Pension. However, we are unable to assist individuals resolve their State Pension problems.

If you think that your benefits have been calculated incorrectly or you are unhappy with the service you have received from the Pension Service (the authority that administers the State Pension), you should make a complaint by calling the Pension Service on 0845 606 0265. Alternatively, you can write to your local Pension Service office. You can get the address of your local office by calling 0845 606 0265 or by clicking here for the Contact Us section of the Pension Service's website.

The Pension Service will aim to respond to your concerns within seven working days.

If you are still not happy, you should send a formal letter of complaint to the pension centre manager at your local Pension Service office.

If you are still not happy, you should write to the Chief Executive of the Pension Service, Terry Moran, at:

The Pension Service
PO Box 50101
London
SW1P 2WU

Ultimately, if the Pension Service has been unable to resolve your dispute and you want to take further action, you should contact your MP. Your MP may be able to help you submit a formal complaint to the Parliamentary Ombudsman. The Parliamentary Ombudsman deals with complaints from members of the public that they have suffered injustice because of maladministration by government departments or certain other public bodies.

Q & A's