Call us on 0300 123 1047

Privacy & cookies policies

The information we collect

We collect the following kinds of information from people visiting this website:

  • feedback (through visitors emailing us or completing online forms)
  • enquiries and customer satisfaction survey results (via this website)
  • site usage information, using cookies and page tagging techniques
  • personal information you give us to enable us to reply to your enquiries and pension complaints


To find out more about cookies and how TPAS uses cookies, please read our Cookies Policy. TPAS does not collect any personal information using cookies.

How we use your information

Information collected by TPAS is used to:

  • improve the content and design of the website
  • contact visitors (with their permission)

We will never share your information with other organisations for marketing, market research or commercial purposes. We do not pass on your personal information to any other website.

Other websites

This website contains links to and from websites of government departments and other organisations. This privacy policy applies only to this website.

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. We do not pass on any of your personal information to other websites.

When you come to this website from another website, we may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this website if you want to know about this. These policies will explain how they collect and use your personal information and if they pass this onto websites they link you to.

This website has links at the bottom of website pages so you can use social networking websites (e.g. Facebook and Twitter). These websites are not controlled by us. By using these links you accept the privacy policies of these websites.

Data protection notice

Under the Data Protection Act, we must protect any information collected from you. We use information technology tools and encryption software to protect your data, and keep strict security standards to prevent any unauthorised access to it.

Access to your information

All personal information received is treated confidentially. By submitting personal information you agree to us processing your personal information, including sensitive personal information, for the purposes outlined below.

Personal information you submit may be passed on to the appropriate government department, executive agency or non-departmental public body to help resolve any query raised, and organisations associated with your enquiry or pension complaint. We may also give personal information to law enforcement authorities as part of a criminal investigation.

Personal data will be available to selected employees, contractors and service providers who are associated with TPAS in order for them to complete their responsibilities.

Where we use the services of other organisations, they are contractually obliged to process your data securely and confidentially under our direction.

Asking for information TPAS holds about you

Under the Data Protection Act you have the right to ask for a copy of the information TPAS holds about you. Requests should be made in writing to:

Jonathan Kalemera
Head of Corporate Services
11 Belgrave Road

Changes to this privacy policy

If this privacy policy changes, we will update this page. You should visit this page regularly so you know:

  • what personal information we collect
  • how we use your personal information
  • when (if ever) we share your personal information with someone else
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Contact us

There are a number of ways to contact us.

We regret, however, that we are unable to accept visitors at our office.

0300 123 1047
or email us

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