The information we collect
We collect the following kinds of information from people
visiting this website:
- feedback (through visitors emailing us or completing online
- enquiries and customer satisfaction survey results (via this
- site usage information, using cookies and page tagging
- personal information you give us to enable us to reply to your
enquiries and pension complaints
read our Cookies Policy. TPAS does not collect
any personal information using cookies.
How we use your information
Information collected by TPAS is used to:
- improve the content and design of the website
- contact visitors (with their permission)
We will never share your information with other organisations
for marketing, market research or commercial purposes. We do not
pass on your personal information to any other website.
This website contains links to and from websites of government
only to this website.
website if you want to know what it does with your information. We
do not pass on any of your personal information to other
When you come to this website from another website, we may get
personal information about you from the other website. You should
website if you want to know about this. These policies will explain
how they collect and use your personal information and if they pass
this onto websites they link you to.
This website has links at the bottom of website pages so you can
use social networking websites (e.g. Facebook and Twitter). These
websites are not controlled by us. By using these links you accept
the privacy policies of these websites.
Data protection notice
Under the Data Protection Act, we must protect any information
collected from you. We use information technology tools and
encryption software to protect your data, and keep strict security
standards to prevent any unauthorised access to it.
Access to your information
All personal information received is treated confidentially. By
submitting personal information you agree to us processing your
personal information, including sensitive personal information, for
the purposes outlined below.
Personal information you submit may be passed on to the
appropriate government department, executive agency or
non-departmental public body to help resolve any query raised, and
organisations associated with your enquiry or pension complaint. We
may also give personal information to law enforcement authorities
as part of a criminal investigation.
Personal data will be available to selected employees,
contractors and service providers who are associated with TPAS in
order for them to complete their responsibilities.
Where we use the services of other organisations, they are
contractually obliged to process your data securely and
confidentially under our direction.
Asking for information TPAS holds about you
Under the Data Protection Act you have the right to ask for a
copy of the information TPAS holds about you. Requests should be
made in writing to:
Head of Corporate Services
11 Belgrave Road
should visit this page regularly so you know:
- what personal information we collect
- how we use your personal information
- when (if ever) we share your personal information with someone