21 March 2011
It is always a difficult period when having to sort out benefits
following the death of a relative and the Department for Work and
Pensions (DWP) have streamlined this situation to one simple
telephone call to its new bereavement service.
The service will help relatives understand what needs to be done
during this difficult period with pensions and benefits advice. It
is designed so that the service will collect all of the necessary
information and complete a quick eligibility check to find out what
benefits the surviving relative may be entitled to. It will also
take any claims for the Bereavement Benefit and Social Fund Funeral
The DWP have reported that 80% of people are on a DWP benefit or
state pension when they die and over 60% of these people are
claiming more then one benefit from the department. It expects the
new services to stream line the way in which people who are
bereaved interact with the Department.
The Pensions Minister Steve Webb said:
"We want to cut all unnecessary red tape, and our Bereavement
Service will do just that for people at a time of vulnerability and
stress. The new service will ease the process of offering
information on entitlements for bereaved relatives, minimising
burdens at an otherwise difficult time."
The Bereavement Service can be contacted by calling the Pension
Service on 0845 6060265 and selecting option 2 on the automated
Marta Phillips, Chief Executive of The Pensions Advisory Service
"Our service receives a large number of calls regarding the
death of a relative from people seeking help on what to do next in
respect of their state benefits. The Bereavement Service will be a
welcome addition to helping people sort out their financial
arrangements and help assist them through the process at a very
difficult time in their lives"
The Pensions Advisory Service has produced a state pension death
benefit fact sheet, which can be accessed by clicking here.