21 July 2009
The Pensions Ombudsman has published its Annual Report and
Accounts. The Ombudsman received 742 new cases needing
investigation during the year to the 31st of March. The number of
unresolved cases at the end of the year stood at 476 and had stood
at 1,413 three years prior. The number of unresolved cases over a
year old fell from 450 at the start of the year to 46 at the end.
During the year 1,196 cases were closed with only 30 per cent
needing a formal determination.
The Pensions Ombudsman, Mr Tony King, said: "Without doubt the
year under report has been a good year. We have effectively
disposed of the office's long-standing backlog and have
substantially met our other targets for the year.
"What matters to us is that we play our proper part in ensuring
that redress is available where it is justified and providing
finality where it is not. I am delighted that we have been able to
do that so effectively this year."
A copy of the report can be found on the Pensions Ombudsman
webpage here: http://www.pensions-ombudsman.org.uk/Publications/index.aspx
