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Pension firms accused of poor service

18 December 2008

Following last weeks decision by Alliance Trust to close its Self-Invested Personal Pension (Sipp) to new business in order to solve some administration issues, advisers have expressed concerns that wealthy investors' funds are not being handled properly by pension providers in general.Some advisers feel that clients purchasing "full" Sipps (which allow investment in commercial property, unquoted shares etc) are not receiving adequate and speedy service from providers, who may be unwilling to spend money on IT to support buyers through a complex system.

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