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New ABI Guidance To Improve Customer Service On Pension Transfers

16 June 2006

The Association of British Insurers has published an updated version of its Statement of Good Practice on Pension Transfers.

The new version of the Statement of Good Practice on Pension Transfers takes into account changes to the pensions tax regime which came into force on A-Day, 6 April 2006, and incorporates improvements made in the light of experience since the original document was issued in January 2006. For example, the standard forms to be used by providers and advisers have been amended to make them both clearer and compliant with A-Day rules.

Helen McCarthy, the ABI's Head of Pensions and Savings Development, said: "This new guidance is good news for customers, financial advisers and pensions companies. It will make it easier for people to move pension pots between providers, and improve the service that they receive when they do.

"Over time, we anticipate that there will be fewer pension pots, but with more money in them. This will help savers keep track of their pension funds more easily and improve investment returns."

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