The FOS was set up to
help settle disputes between consumers and financial firms.
They consider complaints about a range of financial matters - from
insurance and mortgages to savings and investments.
Complaints relating to the sales or marketing of a personal pension or stakeholder scheme can be
considered by the FOS. If you are unhappy about the sale of
your personal pension or stakeholder scheme, you should send a
letter of complaint to the firm that sold the product to you.
That firm has eight weeks to investigate and issue you with a
decision.
If that fails to resolve the problem and you are still unhappy,
you can contact the FOS. They will investigate and, if they
uphold your complaint, award appropriate compensation, up to a
maximum of £100,000. (From 1 January 2012 the maximum award
will be £150,000.)
If your complaint is not about sales and marketing, but instead
relates to the administration of your personal pension or
stakeholder plan, the FOS will not be able to help.
Maladministration complaints are dealt with by The Pensions
Advisory Service and the Pensions Ombudsman. Click here for further
information about how we and the Pensions Ombudsman deal with
complaints.
Contact the FOS
Financial Ombudsman Service
South Quay
Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 08000
234 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Publications
Copies of the following publications
are available from the FOS.
- Your complaint and the ombudsman
- How we deal with your case
- Equitable Life
- What a final decision by an ombudsman means
