In a perfect world disputes about pension matters would not
arise. Unfortunately, of course, they do, but before explaining the
methods for resolving disputes it is worthwhile considering what
you could do yourself to avoid disputes occurring. Based on our
wide experience of resolving pension problems we would recommend
the following:
- get all information about your pension confirmed in writing,
signed and dated
- ask for specific details about your own circumstances
- make sure you know what happens if you die, take early
retirement, become incapacitated, etc., not just what will happen
if you retire at normal pension age
- do not accept verbal promises such as 'it will be okay' or
'you'll be no worse off'
- if you are unclear, ask for a written explanation. Don't be put
off by small print and remember - there is no such thing as a
stupid question
- keep all your correspondence safe, in one place. You may need
it in 10, 20, 30 or even 40 years' time
- make sure your partner knows where the information is kept in
the event of your death
- be sure the benefit statements you receive confirm any promises
made to you, and check calculations
- get confirmation of when agreed action will be taken,
especially if your firm is to be taken over. Chase up the pensions
unit if deadlines aren't met.
If you follow the above rules you should experience fewer future
problems.
