You can ask us to help you resolve a pension complaint or
dispute. Click here
to find out how to contact us.
You must have already attempted to resolve the complaint or
dispute in writing with the parties involved. We will require
copies of that correspondence and any other relevant documents. The
case file will then normally be sent to one of our volunteer
advisers who will, through conciliation and mediation, try to
resolve the problem if they believe that your complaint or dispute
is justified.
The volunteer advisers are all experienced pensions
professionals who give of their own time freely. They bring to bear
independence and expertise on the issues in question with the
objective of finding a resolution. If they do not consider this to
be possible, they will recommend what further action you might
take.
We cannot help you with your complaint or dispute if:
- It relates to your job rather than your pension;
- It relates to state benefits (including state pensions);
- It relates to investment advice;
- You want to try to change the rules of a pension arrangement or
lobby for improvements;
- The Pensions Ombudsman has already
investigated your complaint;
- You have already started legal proceedings.
