Call us on 0300 123 1047

Contact us

The Pensions Advisory Service provides information and guidance to members of the public on pension matters generally. We also help to resolve disputes and complaints about private pension arrangements (workplace pensions, personal pensions and stakeholder pensions).

Please note that our service does not extend to giving regulated financial advice.

Call one of our pension helplines.  They are open from 9am to 5pm, Monday to Friday, but closed on public holidays.

Pensions Helpline: 0300 123 1047
Helpline for Women: 0345 600 0806
Helpline for Self Employed:          0345 602 7021


Web chat

Click Here

This is available Mon - Fri 9am - 5pm and Tuesdays between 7-9 pm.

Online enquiry

Click here to use our online enquiry form


Fax your enquiry to 020 7592 7000.


Post your enquiry to:

The Pensions Advisory Service
11 Belgrave Road

Please attach copies of any relevant correspondence to your letter.

We regret that we are unable to accept visitors at our office.

General office

For general office enquiries, call 020 7630 2250.

Media enquiries

For press comment, press articles and broadcasting, please email your enquiry to or call our press team on 020 7932 5797. Please be aware that this email address is for only for use by members of the press.

Social media

Follow us on Twitter @TPASnews and find us on Facebook

Complaints about our service

Full details of our complaint procedure can be found by clicking here. 

Unsolicited calls

We have no access to your personal information and we only provide information and guidance about pensions.  In providing our service we will never ask for your bank account details and we do not make unsolicited calls.  There are a number of bogus telephone callers so please be careful about anyone asking for personal information.  If you receive a call asking for information of this nature and you need further advice please contact Consumer Direct using the Directgov online form.

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Contact us

There are a number of ways to contact us.

We regret, however, that we are unable to accept visitors at our office.

0300 123 1047
or email us

Web chat
Talk to a pensions expert live now
This web chat service is available Monday to Friday (9am to 5pm) and Tuesdays (7pm to 9pm)