The Pensions Advisory Service provides information and guidance
to members of the public on pension matters generally. We also help
to resolve disputes and complaints about private pension
arrangements (workplace pensions, personal pensions and stakeholder
Please note that our service does not extend to giving regulated
Call one of our pension helplines. They are open from 9am
to 5pm, Monday to Friday, but closed on public holidays.
||0845 601 2923
|Helpline for Women:
||0845 600 0806
|Helpline for Self
||0845 602 7021
Web chat will be unavailable until 9:35 am on
1 April 2014 for staff training.
This is available Mon - Fri 9am - 5pm and Tuesdays between
to use our online enquiry form
Fax your enquiry to 020 7592 7000.
Post your enquiry to:
The Pensions Advisory Service
11 Belgrave Road
Please attach copies of any relevant correspondence to your
We regret that we are unable to accept visitors at
For general office enquiries, call 020 7630
For press comment, press articles and broadcasting, please email
your enquiry to email@example.com.
Please be aware that this email address is for only for use by
members of the press.
Follow us on Twitter @TPASnews and find us on Facebook
Complaints about our service
Full details of our complaint procedure can be found by clicking here.
We have no access to your personal information and we only
provide information and guidance about pensions. In providing
our service we will never ask for your bank account details
and we do not make unsolicited calls. There are a number of
bogus telephone callers so please be careful about anyone asking
for personal information. If you receive a call asking for
information of this nature and you need further advice please
contact Consumer Direct using the Directgov online form.