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TPAS Accessibility

This website endeavours to be accessible to all using a variety of features.

Please read the following tips to help you with any accessibility issues or to simply improve your browsing experience.

Access keys

The ability to navigate the site using means other than a mouse can be important for those who have difficulties using a mouse or other pointing devices. To help with this we have set up 'Access Keys' (see below) on the site which allow easy navigation to the main pages on the web site.

As well as helping those who have difficulty using a mouse it also allows quick access to the main pages for anyone who prefers to use the keyboard.

To use the access keys on the site follow these steps;

  • Press and hold the "Alt" key.
  • Press the required letter.
  • If necessary, release all keys and press the return key. The browser will then load the relevant page.

Government standard

* Currently not implemented

  • S - Search facility
  • 1 - Homepage
  • 2 - What's new?
  • 3 - Site map
  • 4 - Skip navigation
  • 5 - Frequently asked questions
  • 6 - Help facility *
  • 7 - Complaints procedure *
  • 8 - Legal information
  • 9 - Feedback facility
  • 0 - Accessibility page (this page)

TPAS specific
As well as standard UK Government access keys we have added some of our own specific to

  • A - About TPAS
  • B - Becoming a TPAS Adviser
  • G - Glossary of Pension Terms
  • L - Links page
  • P - Publications
  • R - Press Releases

Resizable text

We have not fixed the size of the textual information on the site. This allows visitors to alter the font size on the screen making the site easier to read. To change the text size in your browser follow these steps:

  • Select the "View" menu.
  • Select the "Text Size" option from the menu.
  • Select the text size from the list (Internet Explorer) or, in Netscape/Mozilla Firefox, choose "Increase" or "Decrease".

It is also possible to increase the size of the text by holding down the "Ctrl" key on the bottom left hand row of the key board whilst using the scroll wheel on the mouse to increase (or decrease) the size of the text.

Coding standards

Although there are not definitive standards to use when coding we have tried to make sure our site conforms to W3C standards for HTML and CSS. Adhering to these standards makes our site accessible to those browsers that also adhere to these standards, and makes our web pages more accessible to those using screen readers and similar devices.
The site also passes the Bobby AAA accessibility tests ensuring the site has many useful features including:

  • images have associated 'alt' tags (i.e. text alternatives) so that visitors know what the image is meant to convey should it not load, or if the visitor has chosen to browse with images switched off (or browsing with a screen reader or similar browser that does not display images)
  • links are clearly marked and seperated from one another
  • tables contain a summary
  • text size can be altered by the visitor if required (see Resizable Text, above)
  • text contrasts sufficiently with the background and is easily distinguishable for colour-blind visitors

Consistent navigation

TPAS keep the navigation consistent throughout the site. All the top level pages and sections are available from every single page on the site.
Other consistent navigational aids include the site map, the section headers, the breadcrumb trail and the pulldown navigation menu.

If you have any comments about the navigation on the site please leave us some feedback by clicking here. We have tried to make it as easy as possible, but with large numbers of pages of information this can be difficult.

Browsers and operating systems

The Pensions Advisory Service web site has been designed to work correctly with Internet Explorer version 5 and later.
It will also work adequately with the following browsers and operating systems although it may not display perfectly:


  • Internet Explorer 5 and later
  • Netscape 6 / Mozilla Firefox and later
  • Opera
  • Safari (for Macintosh)

Operating Systems:

  • Windows 9x, NT, 2000 upwards
  • Unix/Linux
  • Macintosh OS 9 upwards

Printing pages

The Pensions Advisory Service site utilises a CSS file especially designed for printing purposes. This means that when users click on 'Print' in the toolbar the page requested will only print the relevant information (text and images) to that page. It will not print extraneous or unnecessary information to the printed page such as web site navigation or graphics.

Further information

Screen Settings
This web site's pages will look and function as intended, at a display setting of either 800 x 600 pixels, or 1024 x 768 pixels. This should satisfy the vast majority of users.

The Pensions Advisory Service site makes use of Adobe® PDF files. These are usually opened with Adobe Acrobat Reader, which can be downloaded for free. This Reader does not make the PDFs accessible to all users; a solution to this is offered by Adobe at their PDF conversion page.

The URL (exact location) of a PDF file will appear in the web browser when it is selected. If that URL is copied and submitted at the PDF conversion page, it will be converted to HTML and in that form it should then be accessible.

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Contact us

There are a number of ways to contact us.

We regret, however, that we are unable to accept visitors at our office.

0300 123 1047
or email us

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