If you have a complaint about the
service you have received, we have a three-stage complaint
process.
Stage One
You should write, outlining the
reasons for your dissatisfaction, to Jonathan Kalemera, Head of
Corporate Services, at:
TPAS
11 Belgrave Rd
London
SW1V 1RB
When writing, please quote your TPAS
reference number if you have one. You will receive a reply to your
letter within 15 working days of us receiving it. If it is
not possible to provide you with a complete reply, we will let you
know when we expect a full response can be given.
Stage Two
If, after receiving our reply, you remain unhappy and wish to
take the matter further, you should write to our Chief Executive,
Marta Phillips OBE, at the address above.
Stage Three
If you are still dissatisfied with our
service, rather than the opinion we have expressed, the final stage
is to write to our Chairman, Partha Dasgupta, also at the above
address.
