If you have a complaint about how we
have handled your case, we have a three-stage complaint
process.
Stage One
You should write, outlining the
reasons for your dissatisfaction, to our Technical Manager, Tony
Attubato, at:
TPAS
11 Belgrave Rd
London
SW1V 1RB
When writing, please quote your TPAS
reference number if you have one. You will receive a reply to your
letter within 7 working days of us receiving it. If it is not
possible to provide you with a complete reply, we will let you know
when we expect a full response can be given.
Stage Two
If, after receiving our reply, you remain unhappy and wish to
take the matter further, you should write to our Technical
Director, Des Hamilton, at the address above.
Stage Three
If you are still dissatisfied with our
service, rather than the opinion we have expressed, the final stage
is to write to Robert West, a member of the TPAS Board of
Directors, also at the above address.
