The information we collect
We collect information from the people who visit our website. The types of information collected includes:
- feedback about our service ( through emails or completion of online forms)
- enquiries and customer satisfaction collected through our website survey)
- site usage information (using cookies and page tagging techniques)
- personal information ( provided by customers to allow our team to reply you enquires and complaints)
How we use your information
The information we collect is used to:
- improve the content and design of our website
- contact our visitors ( with their permission)
We will never share your information with other organisations for marketing, market research or commercial purposes. We do not pass on your personal information to any other websites.
Our website also allows provides links for you to post and share items on our site with external social networking groups (such as Facebook and Twitter). These website are not controlled by us, but using the links you accept the privacy policies of these external sites.
Our policy on cookies is detailed, so if you’d like to read it, please click here.
Data protection notice
Under the Data Protection Act, we must protect any information collected from you. We use information technology tools and encryption software to ensure that your data is kept safe and, we keep strict security standards to prevent any unauthorised access to it.
Access to your information
All the personal information we receive is treated confidentially. By submitting your personal information to us, you agree to allow us to process your information, including any sensitive personal information, for the purposes outlined below.
In certain circumstances, the personal information you submit may be passed on to the appropriate Government department, executive agency or non-departmental public body to help resolve any query you might raise. Also, if you authorise us too, any organisations associated with your enquiry or complaint may also be provided with your information. Where appropriate we may also give personal information to law enforcement authorities as part of a criminal investigation.
Any of the personal data that we collect, will only be available to selected members of our team, contractors and service providers who are associated with our organisation, in order for them to complete their responsibilities.
If we use the services of other organisations, they are contractually obliged to process your data securely and confidentially under our direction.
Asking for information that we hold about you
As outlined in the Data Protection Act, you have the right to ask for a copy of the information TPAS holds about you. Any requests for this information need to be made in writing to our Head of Corporate Services, who will be happy to respond to your request.
Head of Corporate Services
11 Belgrave Road
- what personal information we collect
- how we use this information; and
- when (if ever) we share your personal information with someone else
Where can I find out more?
If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.