Call: 0300 123 1047

Call: 0300 123 1047

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Our Website


We aim to ensure that our website is as accessible as possible, we do this through a variety of features.

Please read the following tips to help you with any accessibility issues or to simply improve your browsing experience.

Listen to our website with browsealoud

To make our website as accessible as possible, we offer you the option to use the browsealoud function. Browsealoud helps our website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find browsealoud particularly useful.

Whether you are using a Smartphone, Tablet, PC or Mac, browsealoud will provide the speech and reading support tools you require for free.

Browsealoud reads website content out loud using the most natural and engaging voice to transform your online reading experience. Features include: Translator, Simplifier, Screen Masking for Touch Screens and the ability to personalise the settings to suit individual needs and preferences.

Other features include:

  • Dual-colour highlighting
  • Text Magnification
  • Translator
  • MPS Maker
  • Screen Masking
  • Pronunciation Modifier
  • Secure Site Reading
  • PDF Reading
  • International Languages 

To use browsealoud please click on the browsealoud panel that appears on the right hand side of this website, to launch the browsealoud toolbar then simply click any text to hear it read aloud.

If you would like some help on how to use browsealoud please visit their support website here



We  keep the navigation consistent throughout the site. By providing consistent navigational aids include the site map, the section headers, the breadcrumb trail and the pulldown navigation menus.

If you have any comments about the navigation on the site please leave us some feedback by clicking here. We have tried to make it as easy as possible, but with large numbers of pages of information this can be difficult.



Our site uses PDF when downloading some of our content. PDF means 'portable document format'. In order to view these documents you will need Adobe Reader software. This can be downloaded for free here


Printing pages

When users click on 'Print' in the toolbar the page requested will only print the relevant information (text and images) to that page. It will not print  unnecessary information to the printed page such as web site navigation or graphics.


Text size

We have not fixed the size of the textual information on the site. This allows you to alter the font size on the screen making the site easier to read.

We hope that the you find the size appropriate for you, but if a little bigger or smaller would suit, you can increase the size of the text by holding down the "Ctrl" key on the bottom left hand row of the key board whilst using the scroll wheel on the mouse to increase (or decrease) the size of the text.


Coding standards

Although there are not definitive standards to use when coding we have tried to make sure our site conforms to W3C standards for HTML and CSS. Adhering to these standards makes our site accessible to those browsers that also adhere to these standards, and makes our web pages more accessible to those using screen readers and similar devices.


Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.