David Harker was appointed Chair of the Pensions Advisory
Service by the Secretary of State for Work and Pensions in July
2014. He is a non-executive director of the Financial Conduct
Authority (FCA) and of Gas and Electricity Markets Authority, which
oversees the work of the gas and electricity regulator, Ofgem.
Until May 2014, he was the senior independent director at the
Advertising Standards Authority and prior to joining the FCA board
served on the Financial Services Consumer Panel. For thirteen years
he was the Chief Executive of Citizens Advice, the national body
for Citizens Advice Bureaux. Previously, he had spent eight years
as the Managing Director of Sense, the national disability charity.
David's earlier career included management consultancy, running an
inner city charity, working as a policy analyst for a local
authority, and as research and press officer for a trade union. He
has an MBA from London Business School and an MA in social
David was made an OBE 2003, a Companion of the Chartered
Management Institute in 2009, and a CBE in 2010.
the Head of New Media at London 2012 (LOCOG) the organisation
responsible for staging the London 2012 Olympic and Paralympic
Games. He is one of the UK's most experienced, well connected and
respected new media professionals and has five years experience of
chairing the board of a leading private sector Internet business.
He also holds an MA in History.
Colette is a free lance
coach and consultant. She is a TPAS volunteer adviser and a former
director of a leading UK law firm, Burges Salmon LLP,
where she was responsible for development and
innovation. Colette is a Solicitor (retired) and
former Partner in Pensions. She is a Fellow of the Pensions
Management Institute, BSc, Diploma in Law and an Executive
has over 20 years board level experience, both as a non-executive
and executive director. His non-executive roles include: Forensic
Science Service Ltd, Cumberland Building Society and PhonepayPlus
Ltd. He is a fellow of the Chartered Institute of Marketing and the
Chartered Institute of Management Consultants in addition to a BSc
in Business Studies.
Rt. Hon. Baroness Hollis of Heigham
Barnoness Hollis is a
working peer in the House of Lords and from 1997 to 2005 she was a
DWP Minister specializing in pension work. She has had three
careers: as a university academic in Norwich, local authority
leader and member of various public bodies. She has a number
of publications and is a frequent conference speaker.
the Global Head of Retirement Plans at National Grid plc, with
responsibility for strategy, governance, administration, risk
management and funding of pension and other post retirement plans.
Her board experience includes being Chair of the CBI's Pensions
Panel, a member on National Grid's Global Retirement Plan Committee
and a Director of Electricity Pensions Limited. Her qualifications
include Fellow of the Institute of Actuaries and a MA in
Michelle Cracknell was appointed Chief Executive of the Pensions
Advisory Service in October 2013.
Michelle started her career as a pensions adviser for Advisory
& Brokerage Services Ltd, where she worked for 20 years
becoming a director and qualifying as an Actuary in 1997. Her work
involved giving advice to companies on their pension arrangement
and she also ran the self-administered pensions team that
administered SSAS and SIPPs. In 2007, she joined Skandia as the
Strategy Director and continued her interest in investment
platforms and pensions when she left and did 3 years as a
consultant. She is a regular commentator on pension matters in the
media. Throughout her career, her key desire has been to make
pensions more accessible to the employees through the provision of
Head of corporate services
Kalemera is a Chartered Certified Accountant who also holds an MA
in Accounting and Finance. He is a highly experienced senior
management professional with wide ranging experience as Finance
Director and Interim Chief Executive. He has worked in the
public, private and voluntary sectors of the economy, and has
experience in making these sectors work together including
transferring Central and local Government services to the private
sector and managing public sector services delivered in partnership
with the private sector.
He has successfully managed financial and other services
including IT, Estates and Procurement and has a strong track record
of providing strategic direction during significant periods of
He has had significant experience of specifying, procuring and
implementing new finance systems including the development of an
online purchase order system linking around 140 offices across
England and Wales in 2002 when he was Director of Finance for a Non
Departmental Public Body.
He has key experience on major projects and when he was Director
of Finance and Performance at the London Development Agency, among
other things, he developed and implemented the financing strategy
for acquiring and remediating land for the 2012 Olympic Games and
the relocation of individuals and businesses from that site. The
total package amounted to £1.5bn including arranging a
£500m loan facility which was unprecedented for Regional
Head of dispute resolution
Tony joined our dispute casework team in April 2001.
Before joining us Tony worked at Legal & General in a
variety of roles involving pension administration and trusteeship.
After two years at TPAS, Tony was appointed Helpline Manager in
August 2003. In April 2005 he became Technical Manager
responsible for our technical material and casework. In August
2010, Tony was appointed to his current role, Head of Dispute
Tony is a Fellow of the Pensions Management Institute.
Head of policy, technical & advocacy
Melinda Riley joined TPAS' senior management team in January
2014 as head of policy, technical and advocacy. Her last role
was in in the senior management team for pensions policy for DWP.
She led policy development and implementation on automatic
enrolment information and on broader pensions information policy.
Melinda is responsible for ensuring all our advisers have the right
technical support and for developing a long term strategic approach
to our major stakeholders. She is also building on TPAS' reputation
to ensure that TPAS' voice is heard and respected in the pensions
Head of information and guidance
Charlotte joined TPAS' senior management team as Head of
Information and Guidance on 2nd August 2010 from Citizens Advice,
where she led on their relationships with key partner organisations
across London and the South East regions. At TPAS, Charlotte is
responsible for managing our frontline information and Guidance
team, overseeing the national Helpline, written and web-chat
information services to the general public. Charlotte is involved
in a number of initiatives using TPAS' rich customer insight to
raise awareness of the issues facing people as they approach