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About The Pensions Advisory Service

Our Board and Executive team

The Board

David Harker, CBE


David Harker was appointed Chair of the Pensions Advisory Service by the Secretary of State for Work and Pensions in July 2014. He is a non-executive director of the Financial Conduct Authority (FCA) and of Gas and Electricity Markets Authority, which oversees the work of the gas and electricity regulator, Ofgem. Until May 2014, he was the senior independent director at the Advertising Standards Authority and prior to joining the FCA board served on the Financial Services Consumer Panel. For thirteen years he was the Chief Executive of Citizens Advice, the national body for Citizens Advice Bureaux. Previously he had spent eight years as the Managing Director of Sense, the national disability charity. David’s earlier career included management consultancy, running an inner city charity, working as a policy analyst for a local authority, and as research and press officer for a trade union. He has an MBA from London Business School and an MA in social policy. David was made an OBE 2003, a Companion of the Chartered Management Institute in 2009, and a CBE in 2010.

Non-Executive Directors

Alan Woods

Alan is an independent consultant working in the fields of financial services, public policy and people development. He currently acts as a specialist adviser to the Pensions Regulator and to the Work and Pensions Select Committee and is a Governor at the Pensions Policy Institute. Alan also volunteers as an adviser here at TPAS.

Baroness Drake of Shene

Baroness Drake of Shene is a Labour Peer appointed to the House of Lords in 2010. She is a prominent public figure, whose high profile roles included former presidency of the TUC, Chair of PPF Reconsideration Committee, and member of the advisory group to the Independent Public Services Pension Commission (Hutton report, member of the Turner Pension Commission, NED and acting Chair of the Personal Accounts development Authority.

Colette Bewley

Colette is a freelance coach and consultant. She is a TPAS volunteer adviser and a former director of a leading UK law firm, Burges Salmon LLP, where she was responsible for development and innovation. Colette is a Solicitor (retired) and former Partner in Pensions. She is a Fellow of the Pensions Management Institute, BSc, Diploma in Law and an Executive coach.

Geoff Shanks

Geoff has spent the last 30 years in insurance/financial services as an executive. During his years in the financial service sector, Geoff developed proven risk management, strategic, operational and commercial skills demonstrated in life, pensions, and non-life insurance, in the mutual sector and in quoted blue-chip companies, such as Prudential, NatWest Life and Zurich. He is currently in the process of building a Non-Executive Director portfolio, focusing on FCA/ PRA-regulated businesses and Pension Trustee roles.

Tilly Ross

Tilly is the Global Head of Retirement Plans at National Grid plc, with responsibility for strategy, governance, administration, risk management and funding of pension and other post retirement plans. Her board experience includes being Chair of the CBI's Pensions Panel, a member on National Grid's Global Retirement Plan Committee and a Director of Electricity Pensions Limited. Her qualifications include Fellow of the Institute of Actuaries and a MA in mathematics.


Executive team

Michelle Cracknell

Chief Executive

Michelle Cracknell was appointed Chief Executive of the Pensions Advisory Service in October 2013. Michelle started her career as a pensions adviser for Advisory & Brokerage Services Ltd, where she worked for 20 years becoming a director and qualifying as an Actuary in 1997. Her work involved giving advice to companies on their pension arrangement and she also ran the self-administered pensions team that administered SSAS and SIPPs. In 2007, she joined Skandia as the Strategy Director and continued her interest in investment platforms and pensions when she left and did 3 years as a consultant. She is a regular commentator on pension matters in the media. Throughout her career, her key desire has been to make pensions more accessible to the employees through the provision of information.

Charlotte Jackson

Charlotte joined TPAS as Head of Information and Guidance on 2nd August 2010 from Citizens Advice, where she led on their relationships with key partner organisations across London and the South East regions. As part of this, Charlotte was responsible for the establishment of a number of new bureau services, the development of the London Advice Executive and a range of recession-related partnership initiatives aimed at increasing levels of debt advice and financial capability work amongst target communities. In total, Charlotte spent eight years with the Citizens Advice service, covering a variety of roles from business management consultancy in mergers and restructures across the bureaux network to devising and implementing new projects and initiatives.

Jonathan Kalemera

Jonathan Kalemera is a Chartered Certified Accountant who also holds an MA in Accounting and Finance. He is a highly experienced senior management professional with wide ranging experience as Finance Director and Interim Chief Executive. He has worked in the public, private and voluntary sectors of the economy, and has experience in making these sectors work together including transferring Central and local Government services to the private sector and managing public sector services delivered in partnership with the private sector.

He has successfully managed financial and other services including IT, Estates and Procurement and has a strong track record of providing strategic direction during significant periods of change

He has had significant experience of specifying, procuring and implementing new finance systems including the development of an online purchase order system linking around 140 offices across England and Wales in 2002 when he was Director of Finance for a Non Departmental Public Body.

He has key experience on major projects and when he was Director of Finance and Performance at the London Development Agency, among other things, he developed and implemented the financing strategy for acquiring and remediating land for the 2012 Olympic Games and the relocation of individuals and businesses from that site. The total package amounted to £1.5bn including arranging a £500m loan facility which was unprecedented for Regional Development Agencies.

Melinda Riley

Melinda Riley joined TPAS’ senior management team in January 2014 as head of policy, technical and advocacy. Her last role was in the senior management team for pensions policy for DWP. She led policy development and implementation on automatic enrolment information and on broader pensions information policy. Melinda is responsible for ensuring all our advisers have the right technical support and for developing a long term strategic approach to our major stakeholders. She is also building on TPAS’ reputation to ensure that TPAS’ voice is heard and respected in the pensions world.

Tony Attubato

Tony joined our dispute casework team in April 2001. Before joining us here at TPAS, Tony worked at Legal & General in a variety of roles involving pension administration and trusteeship. After two years at TPAS, Tony was appointed Helpline Manager in August 2003. In April 2005 he became Technical Manager responsible for our technical material and casework. In August 2010, Tony was appointed to his current role, Head of Dispute Resolution. Tony is a Fellow of the Pensions Management Institute.


Frequently asked...

Where can I find out more?

If you need more information, please contact us. A pension specialist from our team will be happy to help with whatever pensions-related question you have. Our help is always free.