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Our board and executive team

David Harker


David Harker was appointed Chair of the Pensions Advisory Service by the Secretary of State for Work and Pensions in July 2014. He is a non-executive director of the Financial Conduct Authority (FCA) and of Gas and Electricity Markets Authority, which oversees the work of the gas and electricity regulator, Ofgem. Until May 2014, he was the senior independent director at the Advertising Standards Authority and prior to joining the FCA board served on the Financial Services Consumer Panel. For thirteen years he was the Chief Executive of Citizens Advice, the national body for Citizens Advice Bureaux. Previously, he had spent eight years as the Managing Director of Sense, the national disability charity. David's earlier career included management consultancy, running an inner city charity, working as a policy analyst for a local authority, and as research and press officer for a trade union. He has an MBA from London Business School and an MA in social policy.

David was made an OBE 2003, a Companion of the Chartered Management Institute in 2009, and a CBE in 2010.   


Alex Balfour

Board member

Alex BalfourAlex is the Head of New Media at London 2012 (LOCOG) the organisation responsible for staging the London 2012 Olympic and Paralympic Games. He is one of the UK's most experienced, well connected and respected new media professionals and has five years experience of chairing the board of a leading private sector Internet business. He also holds an MA in History.

Colette Bewley

Board member

Colette BewleyColette is a free lance coach and consultant. She is a TPAS volunteer adviser and a former director of a leading UK law firm, Burges Salmon LLP, where she was responsible for development and innovation.  Colette is a Solicitor (retired) and former Partner in Pensions. She is a Fellow of the Pensions Management Institute, BSc, Diploma in Law and an Executive coach.

David Clarke

Board member

David ClarkeDavid has over 20 years board level experience, both as a non-executive and executive director. His non-executive roles include: Forensic Science Service Ltd, Cumberland Building Society and PhonepayPlus Ltd. He is a fellow of the Chartered Institute of Marketing and the Chartered Institute of Management Consultants in addition to a BSc in Business Studies.

Rt. Hon. Baroness Hollis of Heigham

Board member

Baroness HollisBarnoness Hollis is a working peer in the House of Lords and from 1997 to 2005 she was a DWP Minister specializing in pension work.  She has had three careers: as a university academic in Norwich, local authority leader and member of various public bodies.  She has a number of publications and is a frequent conference speaker.

Tilly Ross

Board member

Tilly RossTilly is the Global Head of Retirement Plans at National Grid plc, with responsibility for strategy, governance, administration, risk management and funding of pension and other post retirement plans. Her board experience includes being Chair of the CBI's Pensions Panel, a member on National Grid's Global Retirement Plan Committee and a Director of Electricity Pensions Limited. Her qualifications include Fellow of the Institute of Actuaries and a MA in mathematics.

Michelle Cracknell

Chief executive

Michelle Cracknell

Michelle Cracknell was appointed Chief Executive of the Pensions Advisory Service in October   2013.

Michelle started her career as a pensions adviser for Advisory & Brokerage Services Ltd, where she worked for 20 years becoming a director and qualifying as an Actuary in 1997. Her work involved giving advice to companies on their pension arrangement and she also ran the self-administered pensions team that administered SSAS and SIPPs. In 2007, she joined Skandia as the Strategy Director and continued her interest in investment platforms and pensions when she left and did 3 years as a consultant. She is a regular commentator on pension matters in the media. Throughout her career, her key desire has been to make pensions more accessible to the employees through the provision of information.


Jonathan Kalemera

Head of corporate services

JonathanJonathan Kalemera is a Chartered Certified Accountant who also holds an MA in Accounting and Finance.  He is a highly experienced senior management professional with wide ranging experience as Finance Director and Interim Chief Executive.  He has worked in the public, private and voluntary sectors of the economy, and has experience in making these sectors work together including transferring Central and local Government services to the private sector and managing public sector services delivered in partnership with the private sector.

He has successfully managed financial and other services including IT, Estates and Procurement and has a strong track record of providing strategic direction during significant periods of change

He has had significant experience of specifying, procuring and implementing new finance systems including the development of an online purchase order system linking around 140 offices across England and Wales in 2002 when he was Director of Finance for a Non Departmental Public Body.

He has key experience on major projects and when he was Director of Finance and Performance at the London Development Agency, among other things, he developed and implemented the financing strategy for acquiring and remediating land for the 2012 Olympic Games and the relocation of individuals and businesses from that site. The total package amounted to £1.5bn including arranging a £500m loan facility which was unprecedented for Regional Development Agencies.

Tony Attubato

Head of dispute resolution

Tony Attubato

Tony joined our dispute casework team in April 2001.  Before joining us Tony worked at Legal & General in a variety of roles involving pension administration and trusteeship. After two years at TPAS, Tony was appointed Helpline Manager in August 2003.  In April 2005 he became Technical Manager responsible for our technical material and casework. In August 2010, Tony was appointed to his current role, Head of Dispute Resolution.  

Tony is a Fellow of the Pensions Management Institute.


Melinda Riley

Head of policy, technical & advocacy 

Melinda Riley joined TPAS' senior management team in January 2014 as head of policy, technical and advocacy.  Her last role was in in the senior management team for pensions policy for DWP. She led policy development and implementation on automatic enrolment information and on broader pensions information policy. Melinda is responsible for ensuring all our advisers have the right technical support and for developing a long term strategic approach to our major stakeholders. She is also building on TPAS' reputation to ensure that TPAS' voice is heard and respected in the pensions world.

Charlotte Jackson

Head of information and guidance

Charlotte Jackson

Charlotte joined TPAS' senior management team as Head of Information and Guidance on 2nd August 2010 from Citizens Advice, where she led on their relationships with key partner organisations across London and the South East regions. At TPAS, Charlotte is responsible for managing our frontline information and Guidance team, overseeing the national Helpline, written and web-chat information services to the general public. Charlotte is involved in a number of initiatives using TPAS' rich customer insight to raise awareness of the issues facing people as they approach retirement. 


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