If you have a complaint about the
service you have received, we have a three-stage complaint
process.
Stage One
You should write, outlining the reasons for your
dissatisfaction, to Jonathan Kalemera, Head of Corporate Services,
at:
TPAS
11 Belgrave Rd
London
SW1V 1RB
When writing, please quote your TPAS reference number if you
have one. You will receive a reply to your letter within 15 working
days of us receiving it. If it is not possible to provide you
with a complete reply, we will let you know when we expect a full
response can be given.
Stage Two
If, after receiving our reply, you remain unhappy and wish to
take the matter further, you should write to our Chief Executive,
Marta Phillips OBE, at the address above.
Stage Three
If you are still dissatisfied with our service, rather than the
opinion we have expressed, the final stage is to write to our
Chairman, Partha Dasgupta, also at the above address.
