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How to make a formal complaint about our service
If you wish to make a formal complaint about the service you
have received from TPAS, we have a three-stage complaint
process.
Please note - complaints about our service should be made
within 12 months of your adviser's last involvement with your
case.
1) In the first instance you should write, outlining the reasons
for your dissatisfaction, to;
Jonathan Kalemera, Head of Corporate Services
TPAS
11 Belgrave Rd
London
SW1V 1RB
When writing, please quote your TPAS reference number if you
have one. You will receive a reply to your letter within 15 working
days of us receiving it. If it is not possible to provide you
with a complete reply, we will let you know when we expect a full
response can be given.
2) If, after receiving our reply, you remain unhappy and wish to
take the matter further, you should write to our Chief Executive,
Marta Phillips OBE CA, at the address above.
3) If you are still dissatisfied with our service, rather than
the opinion we have expressed, the final stage is to write to our
Chairman, Partha Dasgupta, also at the above address.
