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About us

We are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP)  which is ultimately recouped from the General Levy raised on occupational and personal pension schemes by the Secretary of State for Work and Pensions.

We provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.

We also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement.  We do not deal with problems, complaints or disputes relating to state pensions and we do not give regulated financial advice.

Our service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.

We are very proud of the calibre of our personnel.  Our volunteer advisers and pensions technical staff have many years' experience working in the pensions industry and have a wide range of professional qualifications.

Watch our video to find out more the work of TPAS.

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Contact us

There are a number of ways to contact us.

We regret, however, that we are unable to accept visitors at our office.

Call
0300 123 1047
or email us

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This web chat service is available Monday to Friday (9am to 5pm) and Tuesdays (7pm to 9pm)