We are an independent voluntary organisation that is grant-aided
by the Department
for Work and Pensions (DWP) which is ultimately recouped
from the General Levy raised on occupational and personal pension
schemes by the Secretary of State for Work and Pensions.
We provide information and guidance to members of the public on
all pension matters, covering state, company, personal and
We also help any member of the public who has a problem,
complaint or dispute with their occupational or private pension
arrangement. We do not deal with problems, complaints or
disputes relating to state pensions and we do not give regulated
Our service is free and is provided by a nationwide network of
volunteer advisers who are supported and augmented by technical and
administrative staff based in London.
We are very proud of the calibre of our personnel. Our
volunteer advisers and pensions technical staff have many years'
experience working in the pensions industry and have a wide range
of professional qualifications.