Not Happy With Our Service?
If you have a complaint about how we have handled your case, we have a 3 stage complaint process.
At the 1st stage you should write, outlining the reasons for your dissatisfaction, to TPAS’ Technical Manager, Tony Attubatto, at:
TPAS
11 Belgrave Rd
London
SW1V 1RB
When writing, please quote your TPAS reference number if you have one. You will receive a reply to your letter within 7 working days of receiving it. If it is not possible to provide you with a complete reply, we will let you know and let you know when we expect a full response can be given.
If, after receiving our reply, you remain unhappy and wish to take the matter further, you should write to our Technical Director, Des Hamilton at the address above.
In the event that you are still dissatisfied with our service rather than the opinion we have expressed, the final stage is to write to Mr. Robert West, a member of the TPAS Board of Directors, also at the above address.
